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Win8 & iTunes 11.02 Installation Opportunities

February 21st, 2013

PREFACE:  The issue described herein is most likely a product of what’s installed on my computer is because of my profession as a computer consultant.  This post isn’t meant to disparage Apple or Microsoft‘s hardware, software or support options.  It’s merely intended to recount my experiences.


I’m two hours into something that I wish would “just work” but because of the vagaries of what I install on my computer to support my career path I don’t fit some assumptions about users.


My goal:

  • Connect my work-issued iPhone 4S to iTunes on my personal account while the phone is locked so that it can be backed up.



  • Since replacing the hard drive on my laptop and installing a fresh, licensed copy of Windows 8 I’ve not installed a version of iTunes
  • I have three concurrent versions of Visual Studio (2008, 2010 and 2012) on my computer.  I believe this is where things truly went sideways for me because of an issue with Visual C++ version.
  • Installing iTunes 64bit results in the following exception regardless of whether I use 11.02 (85.9 mb) or 11.01 (84.8) that is referenced from the Apple Support site
    iTunes 64 install on Win 8 - problem with VC80_CRT type win32


I searched Google and found links to older responses focused on installing iTunes 64 on Windows 7 but none of those suggestions helped.  I chased down the HRESULT and found a Microsoft Knowledge Base article, KB2643995.

In the end it looks like I could try any of the following:

  • Uninstall Visual Studio 2010 (which appears to be the source of the problematic x64 version of the Visual C++ files
  • Try installing a copy of the latest Visual C++ Redistributable files for Visual Studio 2010
  • Contact Microsoft for a hotfix.
    It’s annoying that the hotfix isn’t readily available for download but I can understand the potential for messing up a system and Microsoft’s desire to manage distribution of those files.
  • Swap my Win 8 hard drive for the older Win 7 harddrive that doesn’t have the same issue and has an older version of iTunes installed

Both Visual Studio and Win 8 are set to download and install updates but I will probably try installing the latest copy of the redistributable files first and if that doesn’t help I’ll swap the hard drives long enough to accomplish what I want on the phone (a step that will likely only cost me about 30 minutes total but will have to be repeated until I resolve the problem of installing iTunes 64 on my Win 8 OS).  Finally, if I don’t resolve this through any other means I’ll likely contact Microsoft Support before I have to back the phone up again (which will be in several weeks).


iTunes64 exception message in its textual entirity:

An error occurred during the installation of assembly ‘Microsoft.VC80.CRT,type=”win32″,version=”8.0.50727.4053″,publicKeyToken=”1fc8b3b9a1e18e3b”,processorArchitecture=”amd64″‘. Please refer to Help and Support for more information. HRESULT: 0x80073715


Hopefully this will help others shorten their search for an answer (although I expect there will be few enough people who experience this same issue).


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